Return and Exchange Policy

• Satisfaction Guaranteed: At Burraq Luxury Perfumes, we take pride in delivering quality. If you're not satisfied with your purchase, you can return it within 90 days from the date of delivery.

• How to Initiate: To start the refund or exchange process, WhatsApp us at 0328 2059055.

• Conditions for Exchange:
  • The product must be mostly unused, with at least 90% of the content remaining.
  • Items purchased during sales or promotions are not eligible for return or exchange.
  • Processing Time: All requests are processed within 3 to 5 working days.

• Delivery Charges:
  • Delivery charges for the original order are non-refundable.
  • Customers are responsible for any delivery charges incurred for exchanges.
  • In cases of damage or leakage, we will cover all related delivery charges.

We strive to ensure your satisfaction with every order. Feel free to reach out to us with any concerns.